Frequently Asked Questions

Xobuya is an all-in-one business management platform for companies that quote, sell, and deliver. It connects your CRM, quoting, job management, scheduling, payments, and accounting into a single system — so you stop juggling spreadsheets, emails, and disconnected apps.

It's built specifically for the window coverings and shade solutions industry, but works for any business that quotes and installs.

You can sign up and start quoting within 5 minutes. Add your logo, company details, and you're ready to go. Connecting your accounting software (Xero, QuickBooks, or MYOB) takes a couple of minutes — just copy your API keys and authorise the app. Importing existing data and configuring pricing rules takes a bit longer, but we're here to help.

No. Xobuya is designed for business owners and sales teams, not IT departments. If you can use an iPad or a phone, you can use Xobuya. We also provide support to help you get set up.

Yes. We can help you migrate your existing clients, products, and pricing from spreadsheets or other systems. Contact us and we'll walk you through the process.

Australia: $160 incl GST per user per month, plus a one-time $1,499 AUD setup fee.

United States: $99 ex tax per user per month, plus a one-time $999 USD setup fee.

SMS and email are usage-based — SMS at 11¢ each, email at $5 per 1,000. Everything else is included: quoting, CRM, job management, payments, reporting, mobile apps, offline mode, custom branding, and support.

No. Xobuya is month-to-month. Add or remove users as your business needs change. Cancel anytime — no penalties, no hassle.

Your subscription is billed on the 1st of each month, automatically. Usage-based services (SMS and email) are included in the same invoice. Card details are stored securely by Stripe (PCI DSS Level 1 compliant) — we never see or store your card number.

Yes. We offer a free trial with dummy data so you can explore the full platform — quoting, job management, branding, and more. The trial data is not migrated when you move to a paid account; you start fresh with your own data. Sign up to try it out.

Xobuya is a native app that works on iPhone, iPad, Android phones and tablets, Mac, and Windows. The same codebase runs across all platforms, so you get the same experience everywhere.

Key workflows like creating quotes work offline — perfect for sales reps in the field without reliable internet. When you're back online, syncing is handled automatically in the background — there's nothing manual to manage. Desktop apps maintain a near-live connection, so changes appear across your team almost instantly.

Xobuya integrates with:

• Accounting: Xero, QuickBooks, MYOB
• Payments: Stripe, BPoint
• Calendars: Google Calendar, Outlook
• SMS: Twilio (two-way messaging)
• Tax: TaxJar (US/UK tax calculation)
• Other: Google Autocomplete, Bit.ly, Google Cloud Storage

Absolutely. Upload your logo, pick your brand colours, and add a background image — the entire app wraps itself in your brand. Your customers see a polished, professional experience with your name on it, not ours. Quotes, invoices, and online payment pages all carry your branding.

Yes. Each team member gets their own login. Desktop apps maintain a near-live connection — changes appear across the team almost instantly. Mobile devices sync automatically in the background. Role-based permissions let you control who sees and does what.

Very. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We run on Google Cloud Platform, which holds SOC 1/2/3, ISO 27001, and PCI DSS certifications. Each user is individually authenticated, and passwords are hashed and salted via Firebase Authentication — we never store or see them. For more detail, see our Security Overview.

You do. Your data belongs to you. We don't share it with third parties, we don't use it for advertising, and we don't do anything with it other than provide the service. Only authenticated users within your organisation can access your data.

Yes. Your data is backed up daily with 30-day retention and point-in-time recovery. File storage is replicated across multiple availability zones for redundancy.

Xobuya infrastructure is deployed across Australia (Sydney) and the United States (Iowa) on Google Cloud Platform. Your data is stored in the region closest to you for the best performance.

We offer email and phone support Monday to Friday, 8am – 6pm AEST. Critical issues are monitored outside business hours. Onboarding and standard platform support are included in your subscription. Some services like data migration and additional training sessions may incur a fee — we'll always let you know upfront.

Yes. There's no lock-in contract. You can cancel your subscription at any time and your access will continue until the end of your current billing period. Your data remains available for export.