Frequently Asked Questions

Xobuya is an all-in-one business management platform for companies that quote, sell, and deliver. It connects your CRM, quoting, job management, scheduling, payments, and accounting into a single system, so you stop juggling spreadsheets, emails, and disconnected apps.

It's built specifically for the shade solutions industry, but works for any business that quotes and installs.

You can sign up and start quoting within 25 minutes. Add your logo, company details, and you're ready to go. Connecting your accounting software (Xero, QuickBooks, or MYOB) takes a couple of minutes: just copy your API keys and authorise the app. Importing existing data and configuring pricing rules takes a bit longer, but we're here to help.

No. Xobuya is designed for business owners and sales teams, not IT departments. If you can use an iPad or a phone, you can use Xobuya. We also provide support to help you get set up.

Yes, as an optional extra. Migration is not part of Account Setup: bringing your existing customers, events, quotes, jobs and services across from spreadsheets or another system is $999 AUD / $749 USD, charged once.

Products aren't part of migration. You can load your products yourself for free with the Product Loader, about 10 to 20 minutes each with documentation to guide you, or have us configure them for you.

Australia: $160 incl GST per user per month, plus a one-off $799 Account Setup.

United States: $99 per user per month, with no sales tax added, plus a one-off $499 Account Setup.

Account Setup is a one-off charge on your first invoice. It covers provisioning your account and deploying your own database, then setting up your workspace: your branding, tax and region settings, quote and email templates, and your team's logins and roles. It also includes a 1-hour training session for your team. No customer data comes across; migrating your existing data is a separate optional extra.

SMS is usage-based: 11¢ each in Australia, 7¢ each in the United States. Everything else is included: quoting, CRM, job management, payments, reporting, mobile apps, offline mode, custom branding, and support.

Four, none of them required. Onboarding and product configuration you can do yourself for nothing instead:

White-glove onboarding, $479 AUD / $299 USD. We set your account up with you on a screen share or a call. Onboarding is also built into the app, guided and free, if you would rather work through it yourself.

Product configuration, done for you, $160 / product AUD / $99 / product USD. Optional: you can load your products yourself for free, about 10 to 20 minutes each with documentation to guide you, or we configure and load them for you.

Additional team training, $149 AUD / $89 USD per 1-hour session. Account Setup already includes one hour; book more live sessions for your team on quoting and running jobs.

Data migration, $999 AUD / $749 USD. We bring your existing customers, events, quotes, jobs and services across from your old system. This is not included in Account Setup. Products are covered by product configuration instead.

No. Xobuya is month-to-month. Add or remove users as your business needs change. Cancel anytime, with no penalties and no hassle.

Your subscription is billed on the 1st of each month, automatically. SMS is usage-based and appears on the same invoice. Card details are stored securely by Stripe (PCI DSS Level 1 compliant), so we never see or store your card number.

Yes. We offer a free trial with dummy data so you can explore the full platform: quoting, job management, branding, and more. The trial data is not migrated when you move to a paid account; you start fresh with your own data. Sign up to try it out.

Xobuya is a native app that works on iPhone, iPad, Android phones and tablets, Mac, and Windows. The same codebase runs across all platforms, so you get the same experience everywhere.

Key workflows like creating quotes work offline, perfect for sales reps in the field without reliable internet. When you're back online, syncing is handled automatically in the background, so there's nothing manual to manage. Desktop apps maintain a near-live connection, so changes appear across your team almost instantly.

Xobuya integrates with:

• Accounting: Xero, QuickBooks, MYOB
• Payments: Stripe, BPoint
• Calendars: Google Calendar, Outlook
• SMS: Twilio (two-way messaging)
• Tax: TaxJar (US/UK tax calculation)
• Other: Google Autocomplete, Bit.ly, Google Cloud Storage

Absolutely. Upload your logo, pick your brand colours, and add a background image, and the entire app wraps itself in your brand. Your customers see a polished, professional experience with your name on it, not ours. Quotes, invoices, and online payment pages all carry your branding.

Yes. Each team member gets their own login. Desktop apps maintain a near-live connection, so changes appear across the team almost instantly. Mobile devices sync automatically in the background. Role-based permissions let you control who sees and does what.

Very. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We run on Google Cloud Platform, which holds SOC 1/2/3, ISO 27001, and PCI DSS certifications. Each user is individually authenticated, and passwords are hashed and salted via Firebase Authentication, so we never store or see them. For more detail, see our Security Overview.

You do. Your data belongs to you. We don't share it with third parties, we don't use it for advertising, and we don't do anything with it other than provide the service. Only authenticated users within your organisation can access your data.

Yes. Your data is backed up daily with 30-day retention and point-in-time recovery. File storage is replicated across multiple availability zones for redundancy.

Xobuya infrastructure is deployed across Australia (Sydney) and the United States (Iowa) on Google Cloud Platform. Your data is stored in the region closest to you for the best performance.

We offer email and phone support Monday to Friday, 8am – 6pm AEST. Critical issues are monitored outside business hours. Onboarding and standard platform support are included in your subscription. Some services, such as data migration and additional training sessions, incur a one-off fee. We always tell you the price upfront.

Yes. There's no lock-in contract. You can cancel your subscription at any time and your access will continue until the end of your current billing period. Your data remains available for export.