Cookie Policy
Last updated: November 2026
This Cookie Policy explains how Xobuya Operations Pty Ltd (we, us, our) uses cookies and similar browser storage technologies on our marketing website at xobuya.io and on our video pages at watch.xobuya.io. It describes the categories of cookies we use, how you can consent to or reject each category, and how to change your mind later.
What are cookies?
Cookies are small text files placed on your device when you visit a website. We also use related browser storage technologies such as localStorage and sessionStorage, which serve similar purposes. Throughout this policy, "cookies" refers to all of these.
Cookies may be session (deleted when you close your browser) or persistent (remaining until they expire or you delete them).
Your choice — consent categories
When you first visit our website you will see a consent banner with three options: Accept all, Reject non-essential, or Customise. Customise lets you toggle each category independently. Your choice is remembered in your browser and respected on subsequent visits.
We use four categories:
| Category | Purpose | Can you reject? | Examples |
|---|---|---|---|
| Strictly necessary | Required for the website and pre-sale chat to function — for example, storing your consent choice itself. | No — these are essential and set regardless. | xb_consent (your cookie choice) |
| Functional | Remember your pre-sale chat conversation across page reloads and future visits, save your region preference, and power returning-visitor greetings. | Yes — reject and the chat still works, but won't remember you between visits. | xb_session_id, xb_session_created, xb_region |
| Analytics | Help us understand how visitors use our website so we can improve it. We use Google Analytics 4. | Yes — reject and GA4 is not loaded at all. | _ga, _ga_* (set by Google Analytics) |
| Marketing | We do not set advertising cookies, and we do not share anything with advertising networks. We do measure whether a demo video we sent you directly was watched — see Video pages below. | Yes — rejecting has no effect on this website. | None on xobuya.io. |
Video pages (watch.xobuya.io)
We sometimes send a short link to a demo video to someone we are already in contact with. Those links open on watch.xobuya.io, which is a separate page from this website and sets two of its own cookies. It also keeps a copy of one of those values in your browser's localStorage, so a browser that blocks cookies is still recognised on a return visit.
| Cookie | Purpose | Lifetime |
|---|---|---|
| xw_v | Tells one browser from another, so that the same person returning is not counted as a new viewer. | 1 year |
| xw_s | Identifies a single visit, so one viewing is recorded once. | Until you close your browser |
| xw_v (localStorage) | A second copy of the same value, read only when the cookie does not come back, so clearing one of the two does not make you a new viewer. | Until you clear site data for watch.xobuya.io |
What we record. When a video page is opened we record the time, the approximate location and timezone derived from your IP address, your browser, device type and screen size, the page that referred you if there was one, and how much of the video was played. We do not store your full IP address: it is used to derive an approximate location and then discarded, and only a truncated form is kept. Records are deleted after 90 days.
Why there is no banner here. These pages are not advertised or indexed; the link is sent directly to a named person, and the measurement exists so we know whether the video we sent was useful. We have judged a consent banner disproportionate for a page you reached from a message we sent you. If you would rather not be measured, clearing or blocking site data for watch.xobuya.io stops the page recognising you between visits. Blocking cookies alone is not enough, because the localStorage copy is read whenever no cookie comes back. You can also ask us to delete your records at any time by emailing privacy@xobuya.io.
Who else sees it. When a video is played we send ourselves a text message noting that it happened, which includes the approximate location and device type. That message goes through our SMS provider, and the map on our internal view loads tiles from OpenStreetMap, whose servers therefore see the map area requested. Both are listed on our Sub-Processors page. Neither receives any identifier for you.
We do not use this information for advertising, we do not combine it with data from other websites, and it is never shared with third parties for their own purposes.
Changing or withdrawing your consent
You can change your cookie preferences at any time by clicking here, or by using the Cookie Settings link in the site footer. Your new choice takes effect immediately:
- If you withdraw Analytics consent, Google Analytics will no longer be loaded. Existing _ga cookies remain until they expire or you clear them in your browser.
- If you withdraw Functional consent, any stored chat session identifiers are deleted immediately and the chat reverts to an anonymous, ephemeral mode.
You can also clear all cookies at any time through your browser's settings.
Third-party services
Some cookies are set by third-party services that appear on our pages. We do not control these cookies directly, but we gate their loading on your consent choices:
- Google Analytics 4 — website usage analytics. Loaded only if you consent to Analytics cookies.
- Google Fonts — font delivery. Serves fonts only; does not set cookies on xobuya.io.
- Stripe — payment processing, loaded only on payment pages when you choose to pay.
A note about our customer-facing platform
This Cookie Policy covers our marketing website at xobuya.io. If you are a subscriber using the Xobuya platform itself (the apps and admin tools), different cookies apply — primarily authentication tokens and session management required to keep you signed in. Those cookies are strictly necessary for the platform to function and are described in our Privacy Policy.
Managing cookies in your browser
Most browsers allow you to control cookies through their settings. You can typically:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies
- Delete all cookies when you close your browser
For more information on managing cookies in your browser, visit allaboutcookies.org.
Changes to this policy
We may update this Cookie Policy from time to time. If we add new cookie categories or materially change how existing ones work, we will show the consent banner again so you can review your choices. Minor changes will be reflected by updating the date at the top of this page.
Contact
If you have questions about our use of cookies, contact us at privacy@xobuya.io.
See also: Privacy Policy · Terms & Conditions · Sub-Processors